You can see your plan, your upcoming and past sessions, and any homework your therapist has set for you. Only you and your therapist can see this — no one else at the practice has access to it.

If your therapist has turned this on, yes — you can request or book a session within the times they've made available. If not, you'll still see your upcoming sessions here, and your therapist manages the booking.

Yes, you can send your therapist a message between sessions. They'll see it when they next check the portal — it isn't for emergencies.

Your therapist may set goals or use short questionnaires with you. When they do, you can see how your answers or your goals have moved over time, alongside your plan.

Homework is anything your therapist has asked you to do or think about between sessions. If they've set any, you'll find it in your portal along with space to note how it went.

Your record is kept separate from every other client at the practice. Your therapist can see it, and so can anyone else your practice has given access to your care — no one outside the practice can see it.

Your clinical notes and personal details are encrypted, and your practice's data is kept apart from every other practice using thera. This is handled under GDPR Article 9, which covers health information specifically.

You can request a change to a booked session from your portal, within the options your therapist has set. If self-booking isn't turned on for your account, get in touch with your therapist directly.